Learnings from the CSS program: innovate & collaborate in refugee resettlement service provision

Presenter: Ashley Korn, MA, Manager, YMCA of Greater Toronto
Date: Wed., Dec. 9, 2015

The Client Support Services (CSS) Program, a Citizenship and Immigration Canada (CIC)-funded, Ontario-wide program for government sponsored refugees, aims to provide a unique and collaborative approach to resettlement. Through the CSS program, Government Assisted Refugees (GARs) are offered 12-18 months of assistance through a case manager who provides the necessary information and referral for their resettlement. Ashley Korn, Manager of Provincial Programs for the CSS program presents the unique features of the program and outlines opportunities for service providers to collaborate with the program.

PLEASE NOTE: The statistics shared in this presentation relate specifically to clients in the CSS program and are not necessarily representative of the entire scope of the refugee population in Ontario.


Learning objectives
By the end of this webinar you will be able to:

  • Summarize the services provided by the Client Support Services (CSS) program in resettling Government Assisted Refugees (GARS)
  • List some promising practices implemented by the program as it relates to refugee resettlement service provision
  • Describe ways that strategic partnerships can be used to effectively meet the needs of refugees resettling in Ontario.

Presenter Biography

Ashley Korn has worked in various newcomer settlement programs at the YMCA of Greater Toronto since 2008. She currently works as Provincial Program Manager in the Client Support Services Program. 

Ashley has also been an active contributor to the World University Service of Canada, Student Refugee Program (SRP) since 2009, providing orientations and integration assistance to refugee students in both Malawi and Canada. She has assisted International Organization for Migration in Kenya, helping develop the Canadian Orientation Abroad, Refugee Youth Curriculum.

Her research interests include understanding factors that contribute to effective resettlement and integration of refugee populations, with a focus on youth and the role of pre-departure information and the impact on the resettlement experience. Ashley holds a Bachelor's Degree in Cultural Anthropology from Saint Mary's University and Master's Degree in Immigration and Settlement Studies from Ryerson University.

Ashley Korn