Successful or promising practices

Organizations across the sector have developed unique approaches or programs that have been effective in addressing the needs of immigrant and refugee clients. These presentations discuss issues such as cultural competence, working with an anti-oppressive approach and considerations for working with interpreters.


Supporting the integration and mental health of Arabic speaking refugee youth and their mothers

Susan Brigham, Professor, Faculty of Education, Mount Saint Vincent University, Nova Scotia; and Marwa Khobieh, Executive Director, Syrian Canadian Foundation. May 19, 2022.

VAST Experiences of Providing Virtual Individual Therapy and Trauma-informed Support Groups

Frank Cohn, Executive Director, Vancouver Association for Survivors of Torture (VAST). April 28th, 2022.

Counseling and Psychotherapy for Government Assisted Refugees: A University – Service Provider Collaboration in Windsor, Ontario,

Dr. Ben C. H. Kuo, Professor of Adult Clinical Psychology, University of Windsor and Registered Psychologist and Marcela Diaz, Manager of Settlement and Integration Programs, Multicultural Council of Windsor and Essex County, September 15th, 2021.

The National Newcomer Navigation Network: A tool to support Connection, Learning and Collaboration across Sectors to Improve Social and Health Outcomes among Newcomers to Canada,

Christine Kouri, BScN, MHA, Manager, Health Equity and Diversity, Sahar Zohni, MD, MHA, Project Manager, National Newcomer Navigation Network, and Mariah Maddock, MPH, Project Coordinator, National Newcomer Navigation Network, CHEO -- Children’s Hospital of Eastern Ontario, August 17th, 2021.

Emerging practices in settlement service delivery: A hybrid model to respond to newcomer needs,

Peggy Lau, Director; Shae Viswanathan, Associate Program Director; Calisto Mudzingwa, Language Best Practices Coordinator; and, Jinny Rodrigo, Settlement Best Practices Coordinator, from S.U.C.C.E.S.S. Settlement and Family Services, June 23rd, 2021.

Helping newcomers get unstuck through learning, coaching and community,

Valerie Gow, Recruitment, Outreach and Alumni, Intercultural Skills Lab, Rotman School of Management and Michael Kobrin, CEO of Creaity and Facilitator/Coach, Rotmans’ Business Edge program, April 8th, 2021.

Culturally-grounded anger management for immigrants: A collaborative approach,

Isolde Schmid, Team Leader of the Intercultural Education Program and Janna Mulholland, Lead Counsellor of the Cross-Cultural Counselling Program, Catholic Social Services, February 26th, 2021.

The need for an intercultural foundation for Parenting Programs with Immigrants,

Isolde Schmid, Team Leader and Diana Mora, Intercultural Education Facilitator, Intercultural Education Program, Catholic Social Services, January 26th, 2021.

So how do I talk about Racism in the workplace? Part 2,

Sangeeta Subramanian, Lead Consultant, The Inclusion Project, December 4th, 2020.

So how do I talk about Racism in the workplace?,

Sangeeta Subramanian, Lead Consultant, The Inclusion Project, August 11th, 2020.

Yoga for refugees: Shifting out of survival mode and into interoception

Leila Johnson, Trauma Center, Trauma Sensitive Yoga Facilitator, May 14th, 2020.

Unprogram the Program: Healing, Connecting, and Community

Kimberly Orren, Fishing for Success and Suzy Haghighi, Association for New Canadians, February 25th, 2020.

Working with refugees in shelters

Steve Meagher, Shelter Manager, Christie Refugee Welcome Centre, January 22th, 2020.

The housing landscape in Atlantic Canada for immigrants and refugees

Dr. Ren Thomas, Assistant Professor, School of Planning & Roberto Montiel, Diversity and Inclusion Office at Halifax, October 24th, 2019.

The housing situation of Canada’s refugees

Rachel Shan, Senior Analyst – Economics, Canada Mortgage and Housing Corporation, September 24th, 2019.

Creating conditions for the integration and social belonging of newcomer families

Amanda Koyama, Manager – Family and Children’s Services, Calgary Catholic Immigration Society, June 11th, 2019.

Reducing barriers to healthcare access for immigrant and refugees communities

Norma Hannant, Social Worker at the New Beginnings Refugee Clinic, Centre for Addiction and Mental Health, December 12th, 2018.

Supporting refugees through early interventions: Assessment using the Vulnerability Screening Tool

Mariana Martinez Vieyra, Clinical Supervisor + Provincial Refugee Mental Health Coordinator, Vancouver Association for Survivors of Torture, August 28th, 2018.

Nuevas Raices: Expanding and Enhancing Mental Health Case Management for Newcomers in Hispanic Communities

Claudia Sarmiento, BSW, Mental Health Case Manager, Madison Community Services,  July 24, 2018.

Interpreter Services in Mental Health Care - A Collaborative Model

Angela Sasso, Director, Shifting Pictures Inc.,  May 29, 2018.

Cultural barriers in accessing mental health services and the role of cultural brokers

Hanadi Al Masri, BSc, Director of Social Innovation, HMC Connections,  Apr. 24, 2018.

Cultivating & fostering healthier newcomer communities: CMHA Opening Doors Project’s best practice approach

Everdene Francis, MSW, RSW, Program Coordinator and Shahrzad Shahriari, BSc., Psych., MSW, RSW, Curriculum Coordinator, CMHA (Canadian Mental Health Association) – Toronto branch,  Mar. 20, 2018.

Are we doing what we think we’re doing? Providing culturally competent mental health care to immigrants and refugees

Linda Kongnetiman, BSW, MSW, PhD(c), RSW, Manager, Information and Child Youth and Family Initiatives Standards, Provincial Addiction & Mental Health, Alberta Health Services,  Jan. 31, 2018.

A model for one-on-one support for immigrant and refugee families: The ASPIRE program

Jugnoo Salahuddin, MSW, RSW, social worker, Muslim Food Bank and Community Resources, Sept 20, 2017.

Community building with Syrian refugee families: Coping, art & music

Dr. Annette Dufresne, Psychologist, and Riham Al-Saadi, Client Support Services (CSS) Case Manager, the Multicultural Council of Windsor and Essex County, July 25, 2017.

Group therapy programs for Syrian Refugees

Mariana Martinez Vieyra, Vancouver Association for Survivors of Torture (VAST), Jan. 25, 2017.

Second language acquisition for survivors of war and torture: contributing to resettlement and recovery

Abdul Abubaker, Manager, Language & Skills Training, Canadian Centre for Victims of Torture (CCVT), Oct. 19, 2016.

Contextualizing trauma: using an anti-oppressive approach in working with refugee youth

Amy Soberano, MSW, RSW, Child & Youth Counselor, Canadian Centre for Victims of Torture (CCVT), July 6, 2016.

Cultural competence: critical self-reflection on our practice when working with refugee clients

Lisa Andermann, MD, FRCPC, Psychiatrist, Mount Sinai Hospital, April 6, 2016.

The Client Support Services (CSS) Program: An innovative & collaborative approach to refugee resettlement in Ontario

Ashley Korn, MA, Manager, CSS Program, YMCA of Greater Toronto. December 9th, 2015.

What you may not know about working with interpreters: considerations for a successful client session

Grace Eagan, Manager, Access Alliance Language Services. August 12th, 2015.

Reflective self practice in refugee resettlement

Dr. Clare Pain, Director of the Psychological Trauma Program, Mount Sinai Hospital. February 18th, 2015.

Cultural Competency: An Introduction

Negar Sadeghi, MA, Therapist, Trainer and Multicultural Specialist with the Problem Gambling Service, CAMH. November 27th, 2013.

Working with Refugees in the Community

Dr. Teresa Dremetsikas, Program Manager, Canadian Centre for Victims of Torture (CCVT). January 30, 2013.

Webinar topics

Webinar topics




Specific migrant populations and issues

Support and treatment considerations

Successful or promising practices